Credentialing & Medical Billing for U.S. Providers
How Alpha RCM Solutions collects, uses and protects your information when you use our website and services.
Last updated: November 3, 2026
This privacy notice for Alpha RCM Solutions (“we,” “us,” or “our”) describes how and why we collect, store, use and share (“process”) your information when you use our services (“Services”), such as when you:
If you do not agree with our policies and practices, please do not use our Services. Questions or concerns? Contact us at hello@alpharcmsolutions.com.
We collect personal information that you voluntarily provide when you express an interest in our Services, request a consultation, subscribe to messages, or otherwise contact us.
Our website forms ask only for contact details. Please do not include patient information, Social Security numbers or financial account details in website forms or ordinary email. If you become a client, we may receive health, financial or government-identifier information from you as part of providing billing, coding and credentialing services. We handle that information as described in section 6 and under our written agreement with you.
Like most websites, our web host and website software may log technical information such as IP address, browser type, device type, pages requested, and dates and times of visits. We use it to keep the website secure and working.
All personal information that you provide to us must be true, complete and accurate, and you must tell us of any changes.
We do not share your personal SMS information or phone number with any third party for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third party. We will not share your opt-in to an SMS campaign with a third party for purposes unrelated to supporting you in connection with that campaign. We may share personal data with third parties that help us deliver the messaging service, such as platform providers, phone carriers and other vendors who assist in the delivery of text messages.
We use cookies and similar technologies that are necessary to keep our website secure and to keep forms and pages working. At the time of this notice we do not use advertising cookies or third-party analytics cookies on our website, and we do not sell or share personal information for targeted advertising. If that changes, we will update this notice and our Cookies Policy and, where required, ask for your consent.
Details about the cookies we use and how to manage them are in our Cookies Policy.
We keep personal information only as long as it is necessary for the purposes in this notice, unless a longer retention period is required or permitted by law (such as tax, accounting or other legal requirements). Website inquiries are kept for as long as needed to respond to you and keep business records. Information we process for clients is kept for as long as needed to complete the work and as required by our agreement with that client and by law.
When we have no ongoing legitimate business need to process your personal information, we will delete or anonymize it. If that is not possible (for example, because it is stored in backup archives), we will securely store it and isolate it from further processing until deletion is possible.
We have implemented appropriate and reasonable technical and organizational security measures designed to protect the personal information we process. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise that hackers, cyber-criminals or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal or modify your information. The transmission of personal information to and from our Services is at your own risk.
As a medical billing company, we may receive protected health information (PHI) from healthcare provider clients. We protect PHI as required by the Health Insurance Portability and Accountability Act (HIPAA) and its regulations, and we use and disclose it only to provide medical billing and related services, as authorized by law or permitted by the client.
We do not knowingly collect or solicit data from, or market to, children under 18 years of age, nor do we knowingly sell such personal information. By using the Services, you represent that you are at least 18 or that you are the parent or guardian of a minor and consent to the minor’s use of the Services. If we learn that we have collected personal information from someone under 18, we will take reasonable measures to promptly delete it. If you become aware of any data we may have collected from children under 18, please contact us at hello@alpharcmsolutions.com.
Withdrawing your consent. If we rely on your consent to process your personal information, you may withdraw it at any time by contacting us using the details in section 13. This does not affect the lawfulness of processing before the withdrawal or, where the law allows, processing based on other lawful grounds.
Opting out of marketing and promotional communications. You can unsubscribe at any time by replying “STOP” or “UNSUBSCRIBE” to our SMS messages, by using our un-subscribe page, or by contacting us using the details in section 13. We may still send you service-related messages, such as replies to your requests.
Cookies and similar technologies. Most web browsers accept cookies by default. You can usually set your browser to remove or reject cookies, although this could affect some features of our Services. See our Cookies Policy.
If you have questions about your privacy rights, email us at hello@alpharcmsolutions.com.
Most web browsers and some mobile operating systems include a Do-Not-Track (“DNT”) setting you can activate to signal your preference not to have data about your online browsing activities monitored and collected. No uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard is adopted that we must follow, we will tell you in a revised version of this notice.
We have collected the following categories of personal information in the past twelve (12) months:
| Category | Examples | Collected |
|---|---|---|
| A. Identifiers | Contact details, such as real name, alias, postal address, telephone or mobile number, unique personal identifier, online identifier, Internet Protocol address, email address and account name. | YES |
| B. Personal information as defined in the Virginia Consumer Data Protection Act (VCDPA) | Name, contact information, education, employment, employment history and financial information. | YES |
| C. Protected classification characteristics under state or federal law | Gender, age, date of birth, race and ethnicity, national origin, marital status and other demographic data. | YES |
| D. Commercial information | Transaction information, purchase history, financial details and payment information. | NO |
| E. Biometric information | Fingerprints and voiceprints. | NO |
| F. Internet or other similar network activity | Browsing history, search history, online behavior, interest data, and interactions with our and other websites, applications, systems and advertisements. | NO |
| G. Geolocation data | Device location. | NO |
| H. Audio, electronic, sensory or similar information | Images and audio, video or call recordings created in connection with our business activities. | NO |
| I. Professional or employment-related information | Business contact details to provide our Services at a business level, or job title, work history and professional qualifications if you apply for a job with us. | YES |
| J. Education information | Student records and directory information. | NO |
| K. Inferences drawn from collected personal information | Inferences drawn from any of the personal information listed above to create a profile or summary about, for example, an individual’s preferences and characteristics. | NO |
| L. Sensitive personal information | Social security numbers and account login information. | YES |
We collect sensitive personal information only as defined by applicable privacy laws, for the purposes the law allows, or with your consent. Sensitive personal information may be used or disclosed to a service provider or contractor for additional, specified purposes. You may have the right to limit the use or disclosure of your sensitive personal information. We do not collect or process sensitive personal information for the purpose of inferring characteristics about you.
We may also collect other personal information outside these categories when you interact with us in person, online, by phone or by mail, in the context of receiving help through our support channels, taking part in surveys, and the delivery of our Services and responses to your inquiries. We use and retain collected personal information as needed to provide the Services, as described in section 5.
Learn more about the sources of personal information we collect in section 1, “What information do we collect?”
Learn about how we use your personal information in section 2, and about how we disclose it in section 3. We may disclose your personal information to our service providers under a written contract between us and each service provider. We may use your personal information for our own business purposes, such as internal research for technological development; this is not considered “selling” your personal information.
We have not sold or shared any personal information with third parties for a business or commercial purpose in the preceding twelve (12) months, and we will not sell or share personal information of website visitors, users and other consumers in the future.
You have rights under certain U.S. state data protection laws. These rights are not absolute, and in certain cases we may decline your request as permitted by law. They include:
Depending on the state where you live, you may also have the right to:
To exercise these rights, email us at hello@alpharcmsolutions.com, use our contact page, or use the contact details in section 13. Under certain U.S. state data protection laws, you can designate an authorized agent to make a request on your behalf. We may deny a request from an authorized agent that does not submit proof that they are validly authorized to act on your behalf.
Upon receiving your request, we will need to verify your identity to determine that you are the person about whom we have information. We will use personal information provided in your request only to verify your identity or authority to make the request. If we cannot verify your identity from the information we already maintain, we may request additional information for verification purposes. If you submit a request through an authorized agent, we may need to collect additional information to verify your identity, and the agent will need to provide written and signed permission from you.
Under certain state data protection laws, if we decline to act on your request, you may appeal our decision by emailing hello@alpharcmsolutions.com. We will inform you in writing of any action taken or not taken in response to the appeal, including a written explanation of the reasons. If your appeal is denied, you may submit a complaint to your state attorney general.
Virginia law permits residents to request information about the categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the preceding calendar year. If you are a Virginia resident and would like to make such a request, please submit it in writing using the contact details in section 13.
By providing a telephone number and submitting a form, you consent to be contacted by SMS text message from Alpha RCM Solutions. Message frequency may vary. Message and data rates may apply. Reply STOP to opt out of further messaging. Reply HELP for more information. See also our SMS Subscription page and section 3 for how we handle SMS data.
We may update this privacy notice from time to time. The updated version will be indicated by an updated “Last updated” date at the top of this notice. If we make material changes, we may notify you by prominently posting a notice of the changes or by sending you a notification. We encourage you to review this notice frequently to stay informed of how we protect your information.
If you have questions or comments about this notice, you may email us at hello@alpharcmsolutions.com, call (307) 300-9272, or contact us by post at:
Alpha RCM Solutions
30 N Gould St, Suite N
Sheridan, WY 82801, USA
You have the right to request access to the personal information we collect from you, details about how we have processed it, correction of inaccuracies, or deletion of your personal information. You may also have the right to withdraw your consent to our processing. These rights may be limited in some circumstances by applicable law. To make a request, email hello@alpharcmsolutions.com or use our contact page.